Privacy Policy
Introduction
This privacy policy outlines how SHLcabs collects, uses, and safeguards any information you provide while using our website and services.
SHLcabs is dedicated to protecting your privacy. If we ask you to provide personal information by which you can be identified when using this website, be assured it will only be used in accordance with this privacy policy.
SHLcabs may revise this policy periodically by updating this page. You should check this page occasionally to ensure that you are comfortable with any changes. This policy is effective from 1st August 2025.
Information We Collect
We may collect the following types of information:
Name and job title
Contact details including email and phone number
Demographic details like city, preferences, and interests
Information relevant to surveys, offers, and service feedback
When you interact with our website or app, we may automatically collect certain usage data such as your browser type, referral URL, pages visited, device identifier, and time of access. For bookings via our call center, SHLcabs may record calls for training and quality purposes.
Our services may also track your location using GPS during rides. The driver’s mobile device may send live location data to our servers to help us improve your travel experience. Additionally, our mobile apps may collect data such as:
Device make, model, and OS
Language and country preferences
Browser type used in the app
Geolocation data
User activity within the app including screen views, duration, and interactions
If you grant SMS permission, we may read OTP messages solely for login or payment verification purposes. This data is not shared with any third party beyond what’s stated in this policy.
Why We Collect This Information
Your information is used to:
Maintain internal records
Improve our services and customer experience
Send you updates, offers, or promotional content
Contact you for market research or feedback
Personalize content and recommendations on our platform
Security
We take your data protection seriously. SHLcabs has implemented physical, electronic, and managerial safeguards to prevent unauthorized access, maintain data accuracy, and ensure proper use of your information.
How We Use Cookies
Cookies are small files that help analyze web traffic and recognize repeat visitors. With your permission, cookies help us:
Track pages visited and improve site experience
Store preferences for future visits
Perform statistical analysis of website traffic
Cookies do not grant us access to your computer or any personal data you haven’t shared. You may disable cookies in your browser settings, though this may limit site functionality.
Links to External Websites
Our platform may link to other websites. Once you leave our domain, we do not control how those sites collect or use your data. Please review their privacy policies separately, as SHLcabs is not responsible for the practices of external sites.
Sharing Your Information
We do not sell, rent, or share your personal data with third parties without your explicit consent or unless required by law. We may send promotional offers from our partners only if you opt-in to receive such content.
Contact Us
If you have any concerns or questions regarding this privacy policy, you can reach out via the contact details provided on our Contact Us page.
Account Deletion
To delete your SHLcabs account:
Open the SHLcabs App
Go to Profile > Edit Account
Tap on Delete Account
Submit brief feedback
Once deleted, your account, personal data, and ride history will be permanently removed from our system. SHLcabs will not send you further promotional messages. If you register again using the same contact details, it will be treated as a new account with no access to your previous data.
